Outsourcing / BPO

High-volume hiring: from open role to shortlist in days, not weeks

Language tests, behavioral profiles and AI interviews at scale for customer service and back-office operations on tight deadlines.

Outsourcing and BPO

What is high-volume hiring, and how does Coodesh screen at scale?

High-volume hiring is filling many seats in the same role in a short time, as contact centers, BPOs and back-office teams do, where screening has to be fast without lowering the bar. Coodesh runs it in one flow: language tests, behavioral and skills tests and a voice AI Interview, with bulk invites and results tagged automatically by score band.

When thousands apply, calling each one doesn't fit anyone's calendar, and résumé screening filters out good agents with thin work history. Assessing everyone asynchronously on the same criteria clears the queue: candidates answer when they can, the platform organizes the answers and your team listens to the recordings of the people who got furthest. The hiring decision always stays with a person.

  • Invite candidates one by one, in bulk or through a link.
  • Invites and reminders go out by email, SMS and WhatsApp.
  • Voice AI interviews run many candidates at the same time.
  • Score band tags apply as soon as an assessment ends.

How candidate screening at scale works

  1. Build a short assessment

    Combine a library language test, a situational judgment or role-specific quiz and a voice AI Interview. Give more weight to what the operation needs most.

  2. Invite in volume

    Send bulk invites, share a link or trigger the test from your ATS. Schedule invites and set an expiration date to keep the pipeline moving.

  3. Coodesh scores and sorts

    Quizzes are scored instantly, AI reviews spoken answers against the criteria you wrote, and each result gets its score band tag.

  4. Your team reviews the finalists

    Filter by score band, listen to recordings and read transcripts for the people who got furthest. The platform never rejects anyone on its own.

High-volume recruiting features for contact centers and BPO

Every step is built to assess a lot of people on the same criteria and save recruiter time for the decision.

  • Language tests

    English and Spanish proficiency tests with automatic scoring filter at volume, and audio or video questions show how the person actually speaks.

  • Voice AI Interview

    A real-time conversation with follow-up questions when an answer is short. Every session is recorded and transcribed for your team to review.

  • Behavioral profile and situational judgment

    DISC, Big Five and situational judgment questions show how a person tends to act with customers and targets. They support the decision; they are not psychological tests.

  • Role-specific and adaptive tests

    The library has questions for customer success, sales and other business roles. In adaptive tests, difficulty follows performance, so the test gets shorter.

  • Automatic score bands

    Set bands such as below, within and above expectations. Tags show in the results list with their own filter, and candidates never see them.

  • ATS integration

    Connectors for Greenhouse, Lever and other ATSs, plus an open REST API, send the assessment when a candidate reaches a stage and return the score and integrity summary.

Which contact center and BPO roles it fits

  • Customer service agents

    A voice AI Interview shows clarity, confidence and the ability to think on their feet before any call with a supervisor.

  • Bilingual support

    For teams serving customers in English or Spanish, the written test filters by level and the spoken part confirms fluency in finalists.

  • Back-office and operations

    Combine the spreadsheet simulator, a cognitive ability quiz and role-specific questions to measure what the daily work requires.

Screen your next hiring wave with Coodesh

Start for free and send your first language test and AI Interview to candidates.

Frequently asked questions

How do you scale high-volume hiring without lowering the bar?

Replace résumé screening with a short assessment that is the same for everyone. Start with objective tests, such as language and situational judgment, which are scored instantly. Save the voice AI Interview for people who pass that stage, and use score band tags to split the list. Your team then spends its time listening to finalists instead of reading hundreds of résumés, and still makes every decision.

Does the AI Interview reject candidates automatically?

No. After the interview, AI reviews the transcript against the criteria you set and produces a summary, written feedback and a score for each criterion. That automatic review is support only: the recruiter sets the final score and can listen to the recording and read the full transcript. Moving someone forward or ending their process is always a decision made by a person on your team.

How do you test English or Spanish for customer service roles?

Use two layers. First, a library proficiency test in English or Spanish with automatic scoring, to filter by level at volume. Then, an audio or video question asked in the language of the role, or a voice AI Interview, where the candidate picks the interview language before the first question. Give the spoken part more weight when the role means talking to customers.

What do candidates need for a voice AI interview?

An up-to-date browser (Chrome, Edge or Firefox), headphones and a stable connection. Headphones are required to avoid echo and make sure the AI only analyzes the candidate's voice. During the call, candidates see their audio level, a cue for when to speak and a mute button. If the connection drops, the interview resumes at the pending topic without repeating what was already answered.

Can we separate hiring by operation, site or brand?

Yes. Workspaces split people and assessments by area, site, region or brand, each with its own filters, invites and permissions, depending on your plan. If a partner agency helps with screening, invite its recruiter with the Manager role in a workspace created only for that project. The library, integration keys, talent pool and company settings stay restricted for external users.

All your favorite tools, connected

Our ecosystem of deep integrations makes it easy to streamline your hiring processes.

SólidesAlura para EmpresasLinkedInUdemyGithubGreenhouseExcelInHireRecrutaiGupy

Backed by

Scale UP EndeavorNIU VenturesThe Venture city